AI & Automation
Business Workflow Desk
An intake-to-status desk that turns enquiries, tasks and follow-ups into a visible pipeline instead of lost chats.
Client / designation
Solution showcase · SMEs and operations teams
Problem
Small teams lose work in WhatsApp threads. Nobody can see what is quoted, waiting or overdue, and reporting is manual.
Solution
A lightweight operations desk: structured intake, status workflow, notes and reminders, with room to add an AI assistant for drafting replies and summarising threads.
Key features
- • Lead and job pipeline
- • Status history
- • File attachments
- • Team assignment
- • AI reply drafting (planned)
Outcome
A practical automation starting point that matches how Bass Tech already runs quotes internally.
Start a project